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Product Compatibility
This product is compatible with Windows, Mac, iOS, Android computers, laptops, cell phones, and tablet devices.
Please note that the product is not compatible with systems and devices such as PS4, PS5, XBOX, Smart TV, Mac mini and Linux.
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What does “Numlock” and “clear” mean
The Numlock key is treated differently on macOS than on Windows. Typically, the Numlock key does not function as a switch between the numeric keypad and the function keys on macOS, but is treated as a “clear” key.
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Cannot hold the battery
The output voltage is 5V/200mA. Please do not charge the keyboard with a voltage above 5V, otherwise the keyboard will stop charging.
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Bluetooth connection failure, delay
1. Please make sure the keyboard is fully charged.
2. Please make sure the Bluetooth driver version of your device is the latest version.
3. Please delete the Bluetooth connection record on your device and then reconnect the keyboard.
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2.4G connection failure, delay
1.Please make sure the USB receiver of the keyboard is connected directly to the computer other than a hub or an extender or a switch etc.
2.Try connecting the USB receiver to another USB port on the device.